Students of the JNTUH University and other JNTUH affiliated colleges check their results from the official website - https://jntuhresults.in/. The website also provides news and updates regarding the examinations and the results.
I have been a student of the JNTUH and my experience with the process of checking my result and the website as a whole has not been so delightful, let alone the times when the result itself didn’t seem any delightful either😆. Having learned that there is room for improvement in the existing design, I took this up as a personal redesign project.
Although my initial decision was to redesign both the desktop and mobile views of the website, this project deals only with the mobile view.
Having been a user of the results page for 4 years, I already had a brief idea about the areas of frustration my peers and I were experiencing. However, I decided to study the views and opinions of more users and examine if they had similar experiences too, along with an intent to discover new issues that I personally haven’t faced.
As a part of the foundational user research, I conducted User Survey and Interviews where the participants were my college peers and students from other JNTUH affiliated colleges. Most of the questions I framed were open-ended which were necessary to receive elaborate answers.
Number of participants: 19
Below are some of the common answers to the questions asked in the survey:
Q1) How do you come to know that the results have been released?
Q2) What process do you go through to check your results when released?
